NotSitting has been in business a long time and we are real people. We want you to have the experience we would want to have and so we provide great service during the entire shopping, ordering, and post-order cycle.
If you need to get in touch with us please use the contact page.
Where We Ship
We ship to addresses in the United States and to a limited area in Canada. Orders going to Alaska, Hawaii, and Canada are charged an additional shipping fee based on actual charges. To find out if your Canadian address is in our shipping zone or to check on shipping charges please contact us.
In-stock items generally ship in 3-5 business days unless otherwise stated on the product page. If we are unable to ship withing the expected time frame we will notify you with a revised ship date.
We choose the shipping method that makes the most sense based on the products in your order and your location. If you need your order fast please contact us so we can figure out the options.
In some cases the products that you order will come in multiple boxes, arriving at different times, and with different carriers. In other cases a product will be delivered by direct freight. If a product is coming direct freight the driver generally contacts you to arrange a day and time. The direct freight drop location is generally the curb in front of your home or business, rather than in the room where it will be placed. If you are interested in special delivery or delivery including setup please contact us to make arrangements before ordering.
Always inspect the packaging for damage and document any damage with a shipper before signing a delivery slip. If there are damages be sure to note them on the delivery paperwork and take pictures of the packaging before you open it. We can handle making a claim with the freight company if there are damages that you note at the time of arrival and have pictures of. If you have any trouble with a shipment please contact us so we can take care of it.
If you are not satisfied with your product within 30 days of order you can return it. In most cases a restocking fee will apply. In most cases you will pay for return shipping. For defective, missing, incorrect, or damaged items please contact us within 5 days of delivery so we can figure out how best to assist you… you don’t pay restocking or shipping fees for products that are confirmed as defective.
All items must be returned in like-new condition in their original packaging and with all box contents. Returns that do not meet this criteria will be charged an additional fee for the missing items or may be rejected and returned to you. All returns are inspected when they arrive.
We credit your account upon receipt and inspection of your return. Returns are typically handled within 3-5 business days of their arrival at our facilities. If a restocking fee or incomplete-packaging fee applies we will deduct that amount from your refund.
The Return Process
To ensure returns are accurate and correct please follow these steps if you need to return an item:
- Contact us to get a return authorization number. We do not accept returns without a Return Authorization Number.
- Once you receive your authorization and return shipping information please package all items in the original boxes and materials.
- Place the return label on the box, indicating the authorization number on the label. Do not write on the box or it will not be considered like-new during inspection.
- Ship the item back to us. We strongly suggest you use a trackable, insured shipping method. We do not replace items that are lost or damaged during the return process, you will need to file a claim with the shipper if this happens.
Customized products are generally not returnable because they were built to your specific specifications. Cancellation may also not be possible if we have already started production. If you have any questions please contact us before you order.
Some items in the store may not be returnable. If this is the case it is noted on the product detail page.
Open Box items are not returnable and are sold as-is.
Shipping Fees and Returns
Unless otherwise noted, you are responsible for all shipping costs incurred for returns. Any fees paid for special service on your initial delivery are non-refundable. If you received free shipping on your initial order your refund will be the purchase amount less the fee we incurred to get it to you.
If you have any questions about returns please contact us.
If you need to cancel an order please contact us immediately. Most orders are shipped within 3 days so time is critical. If the order ships before we are able to cancel it the standard return policy applies. If it is a customized product and we have already started production it cannot be refunded.
Privacy & Security
By using this website you have agreed to the Terms and Conditions. Please make yourself familiar with them and check them regularly if you would like updates.
We accept major credit cards and PayPal (both are handled by PayPal). We do not accept checks, money orders, or COD. If you would like to pay using your checking or banking account you can open an account with PayPal since they provide this option. PayPal also offers financing for your purchase.
Low Price Guarantee
Our prices are low! We will be happy to meet or beat any total product price considering the item purchased, options, customization, and the shipping rate. Please provide proof of pricing, contact information, and your order details within 7 days of purchase and we will be happy to refund the difference.
Bulk, Corporate, Government, Educational, and Non-Profit Orders
If you are interested in a product quote, bulk order, or multi-office order and would like support please contact us on the special accounts contact page to discuss the details.
If you would like on-site consulting services please feel free to contact us so that we can meet your needs.
If you are a Government, Educational, Non-Profit, or Healthcare business please contact us for custom quotes. We can often get a better price for you than is advertised.